Shipping and Payment Policy
1. Shipping Destinations
We deliver International, provided the selected destination is available at checkout.
2. Processing and Delivery Times
Unless otherwise stated on the respective product page, orders are processed within 2–3 days.
After processing, shipping typically takes 7–9 business days. The usual total delivery time is therefore approximately 9–12 days.
Please note that weekends, public holidays, and unexpected disruptions affecting shipping carriers may result in delivery delays.
If a different delivery timeframe is specified on the product page or during checkout, that timeframe will apply to the respective order.
3. Shipping Carriers and Tracking
Depending on the order and destination, we primarily ship through DHL, DPD, or Hermes.
A specific shipping carrier is only guaranteed if expressly agreed upon.
Where available, customers will receive tracking information to monitor the progress of their shipment.
4. Shipping Costs
Applicable shipping fees are displayed in our online store and, at the latest, during checkout before the order is placed.
Depending on ongoing promotions or special events, free shipping may be offered.
Free shipping promotions apply only during the specified promotional period and do not entitle customers to free shipping on future orders outside that period.
5. Customs Duties and Import Taxes
The total amount displayed at checkout, including any applicable shipping charges, represents the amount payable by the customer to us.
Under our shipping policy, customers will not be charged additional customs duties, import taxes, or similar import-related fees upon delivery.
6. Payment Methods
The currently available payment methods are displayed at checkout.
These may include payment options provided through Shopify Payments, PayPal, and other payment services integrated into our online store.
The availability of individual payment methods may depend on the shipping destination, order value, device used, or verification and approval by the respective payment provider.
We cannot guarantee that every payment provider will approve every payment method for every order.
7. Failed or Declined Payments
If a payment is declined, not authorized, or otherwise unsuccessful, the order may not be completed or accepted.
Depending on the circumstances, payment-related issues may need to be resolved directly with the respective payment provider.
Raleria
Operated by Pruckner Limited